FAQ
What is this website about?
SafeBettingSitesMalaysia.com is a new initiative to protect customers against unlicensed bookmakers and file complaints online.
Who can take part?
All customers are invited to leave reviews of their experience at any sports betting sites.
How can I file a complaint?
You can file a complaint online using are simple service here.
How are complaints handled?
A professional member of our team will respond within 48 hours to give you help with your issues. We will also be able to speak to the bookmaker on your behalf to help rectify the issue.
How does responsible gambling tie in with this?
Responsible gambling is crucial in ensuring the safety and wellbeing of customers.
For example, in the UK, the UKGC has implemented a range of guidelines that UK betting sites must follow in order to protect customers wellbeing. Some of these initiatives include deposit limits, self-exclusion, readily available help, and profits being used to fund charity organisations including Gamcare and GamblersAnonymous.
Are betting sites licensed to operate in my country?
All betting sites in Malaysia must clearly show their license number, company registration details and address in their footer of their website and in marketing emails.
How are sites selected on SafeBettingSitesMalaysia?
We look at a range of factors focused on customer safety.
This includes:
- Fully regulated and licensed
- Fair payouts and deposit/withdrawal Fees
- Good customer support
- Fair and transparent company
